How to Choose a Hospice
My Patient Guide
Guiding you every step of the way.
How do I locate a reputable hospice service?
- First and foremost, you can utilize this website as your source for finding local hospices in your area.
- Ask your doctor what hospice programs are available in your community.
- Contact your hospital's social worker, discharge planner, or a care manager, any of whom should be able to recommend local hospice providers and facilities.
- Check your local Yellow Pages.
- Consult with friends who have used hospice services in the past.
Once you've compiled a list of potential hospice resources, contact them and ask:
- Are you certified? Medicare requires certification for payment eligibility, and in some states, so does Medicaid. State health departments certify hospices.
- Are you licensed? Licensing requirements vary by state, and again, are generally overseen by the state health department.
- Are you bonded? A hospice agency with bonded employees offers you the equivalent of insurance protection against any potential legal problems.
Tips for selecting hospice care providers:
People are sometimes reluctant to question doctors or other medical professionals about their care. Yet what is more important than the quality of care you will receive during this final phase of life? When you and your family are choosing your hospice team, be sure to ask about:
- The hospice's patient-to-caregiver ratios for each hospice discipline,
- Average frequency of home hospice visits,
- Response time and procedures followed for after-hours questions and concerns,
- Continuity of care (i.e., having the same care providers over time).
Also, ask whether the hospice will develop a written treatment plan that is given to all service providers for smooth coordination of care. You and your family members should receive copies of the care plan as well, listing specific duties, work days and hours, and the contact information for the hospice care supervisor.
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